Return Policy:
1. Return Period: We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
2. Return Process:To initiate a return, please contact our customer service team at mgmt@kickitworld.com to obtain a return authorization. Once approved, you will receive instructions on how to return the item(s).
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method for returns.
4. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to be processed after we receive the returned item(s).
5. Exchanges: We currently do not offer exchanges. If you would like to exchange an item for a different size or color, please initiate a return for the unwanted item and place a new order for the desired item.
6. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at mgmt@kickitworld.com immediately for assistance. We will provide a replacement or issue a refund for the damaged or defective item.
Please note that certain items, such as personalized or custom-made products, may not be eligible for return or exchange. For more information or assistance with returns, please contact our customer service team.
